At SpotifyPromote.com (“we”, “our”, “us”), we strive to deliver high-quality digital marketing and promotional services for independent artists and brands. We value transparency and fairness in our business practices. This Refund Policy explains when refunds may be issued and the process to request them.
This policy applies to all purchases made through our website:
🔗 https://spotifypromote.com/
It covers:
Digital marketing and promotional services
Campaign packages or custom plans
Subscription or one-time service orders
Our services are focused on marketing strategies, audience growth support, playlist pitching, and promotional campaigns.
We do not guarantee specific streaming numbers, placements, or outcomes, as these depend on factors outside of our control.
This policy is not a promise of results, but a commitment to service quality.
Refund requests are evaluated on a case-by-case basis. We consider the following before issuing a refund:
✔ Whether the service has been started or delivered
✔ Whether the request is made within the eligible time frame
✔ Whether the client has provided necessary delivery data or feedback
Eligible refund cases may include:
Service not started after payment
Material issues due to our error
Miscommunication that cannot be resolved
All refund requests must be submitted within 14 calendar days from the date of purchase.
Requests submitted after 14 days may be evaluated, but refunds are not guaranteed.
For services that were partially completed before the refund request, partial refunds may be issued based on the delivered portion and work completed.
To request a refund, please send an email to:
📧 contact@spotifypromote.com
Your request must include:
Order number
Email used for purchase
Reason for refund request
Any relevant screenshots or supporting information
We will review your request and respond within 5–7 business days.
If a refund is approved:
The amount will be issued to the original payment method
Processing time depends on your bank or payment provider (usually 3–10 business days)
If the payment was via a third party (e.g., Stripe), their processing time also applies
If you file a dispute or chargeback directly with your bank or card issuer before contacting us, your refund request may be void and processed as a dispute.
We encourage customers to contact us first for resolution.
We may update this policy from time to time as necessary.
The updated policy will be posted on this page with the effective date.
